About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and qualified services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do ?
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention
- Drive resolution of issues escalated by customers and ensure high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value through our platform and services
- Maintain and develop customer success strategies and best practices, as well as customer support content




- Communicate effectively with both internal and external leaders to understand customer needs, maximise retention and growth, and communicate learnings
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between cross-functional team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation and/or visuals for client; analyse trends in CSAT/NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer refer

📌 Customer Success Manager (Chennai)
🏢 Rocketlane
📍 Chennai