Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.

WHAT YOU WILL BE DOING
- Support issues: Help customers resolve issues, including case and escalation management,



root-cause analysis, and special projects
- Provide reports: Provide reports on the health of the customer's instance
- Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning
- Advocate for customers: Act as an escalation point for customer-submitted cases and requests
- Client Relationship Management: Establish and maintain strong relationships with key accounts. Act as the primary contact for customers’ inquiries, providing timely and effective solutions.
- Issue Resolution: Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction.
- Customer Onboarding: Guide current customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively.
- Perform

📌 Support Account Manager (Bengaluru)
🏢 Saviynt
📍 Bengaluru