Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
- Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
- Provide Level 4 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request,



Change and Problem management processes for the services area
- Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings

WHAT YOU BRING
- 10+ years Experience in a Software Support role.
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
- Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL
- Robust hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience w

📌 Associate Principal Technical Support Engineer (Bengaluru)
🏢 Saviynt
📍 Bengaluru