Career Category
Operations
Job Description
We are seeking a Director of Global Customer Experience & Order-to-Cash (GCX-OTC) to play a pivotal leadership role in shaping and executing our customer experience and service delivery vision for our Amgen India site. This leader will be responsible for accelerating our impact on the market and driving transformational business value across customer engagement/intimacy, digital enablement, and illuminating customer experience by embedding customer insights into the business. The ideal candidate will bring a customer first, data driven approach along with a proven record of leading global customer-centric teams.
Reporting to the Executive Director of Global Customer Experience & Order-to-Cash, this key leadership role will require the ability to think globally and act regionally. This leader will have an impact-driven mindset, strategic perspective, and an empathetic approach and focus on their teams. This leader will model and resonate Amgen Value and Culture with team, driving a harmonious and differentiated employee experience.





About The Role

The India GCX-OTC Head will lead and manage multiple Customer Service, Customer Experience and Digital Support teams, composed of team leads and team members of varying roles and responsibilities, all dedicated to delivering best-in-class service to our customers and driving continuous improvements and innovations. In addition, this role will provide operational leadership for Clinical Customer Service, ensuring consistent, compliant, and responsive support for Amgen’s global clinical trials and investigational product supply chain. Your mission will lead these teams toward ensuring seamless service delivery, operational excellence, and alignment with strategic business objectives. Working across the business, you will ensure cross-functional and cross-regional collaboration to ensure we support both current and existing customers across the lifecycle journey.

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📌 Director Of Customer Experience (Hyderabad)
🏢 AMGEN
📍 Hyderabad