Job Summary:

We are seeking a highly skilled and proactive Lead Operations Engineer to oversee and support our Data and Analytics (DNA) platform in a mission-critical environment. This role is responsible for delivering Level 2 (L2) and Level 3 (L3) support for the Data and Analytics team, ensuring stability, performance, and continuous improvement of our data platforms and processes.
The position operates within a rotational shift model, covering 8 hours per day, 5 days a week, to ensure uninterrupted support during critical processing hours. As a senior member of the team, you will lead offshore operations, act as the primary escalation point, and drive operational excellence through automation, process optimization, and cross-functional collaboration.
Essential Functions/Responsibilities:
- Operational Leadership:
Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, and applications. Ensure seamless operations across shifts and act as the primary escalation point for critical issues.
- Production Support & Incident Management:




Troubleshoot and resolve complex production issues related to data, systems, and applications. Drive root cause analysis and implement long-term solutions to prevent recurrence.
- System Monitoring & Performance Optimization:
Monitor job schedules, application performance, and system health using enterprise tools. Proactively identify and resolve performance bottlenecks.
- Workplace Management:
Administer and maintain EIM environments across Azure and BI platforms. Lead environment refreshes, cutovers, and release activities for major and minor deployments.
- Documentation & Knowledge Sharing:
Develop and maintain comprehensive support documentation. Provide training and guidance to team members to foster knowledge growth and operational maturity.
- Continuous Improvement:
Identify opportunities to enhance system reliability, automate manual processes, and improve support efficiency. Champion best practi

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