Experience Min 8+ Yrs of experience in Service Desk / Relevant Field. ITIL Certified.
Summary
To oversee & ensure timely transition of Service Desk solutions to clients based on agreed to contractual requirements of time, scope and cost. Responsible for ensuring that Project Plans are drawn based on pre-agreed timelines and to drive transitions phases to closure.
Job Profile
1. To successfully manage and deliver the transition of new clients into steady state support with Wipro Technologies. These could be recent support clients transferring from another partner, or implementation projects delivered by Wipro Technologies.
2. Responsible for overseeing all transition activities throughout the transition. Provide regular communication on status to all key stakeholders, resolving transition issues, document risks, and developing contingency plans.
3. Own all transition processes and methodology and ensure documentation and templates are kept up to date whilst adhering to the latest industry standards.
4.
Ensure our approach to transitioning clients is always consistent and professional.
5. Supporting the Account and Transition Team for all client facing transition related activities to improve customer satisfaction.
6. Deliver all service transition projects in line with the Wipro service transition framework and recognized best practice methodologies.
7. Produce detailed transition plans with agreed milestones and interdependencies.
8. Participate in all governance reviews with the relevant stakeholders daily, weekly and monthly (as required)
9. Ensure structured internal reviews to track project progress.
10. Publish weekly transition dashboard incorporating all WBS streams to the stakeholders. 11. Advise and facilitate the creation of service level agreements and service maintenance technical document entries between the client, Account and Service Delivery teams.
12. Understand existing service management processes
📌 Service Desk Transition Lead (Noida)
🏢 Topcoder
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.