We’re looking for a Staff Software Engineer to be the technical leader for this team. In this role, you’ll define and drive the architecture, execution strategy, and long-term technical roadmap. You’ll lead the development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products with ease, while also empowering internal teams to integrate their solutions efficiently.
If you’re passionate about building meaningful experiences, driving platform excellence, and creating extensible systems that serve both customers and internal teams, we’d love to have you on this journey.
Our ideal candidate is someone who takes the lead on anything they work on and is a self-starter with projects that has the initiative to drive a project from start to finish.
This role is based in Pune and requires you to work from office at least 3 days a week
What you’ll get to do each day:
- Contribute to the code at the core of Zendesk’s support product - what you write will reach millions of people each day
- Break complex features into granular pieces of work, to facilitate incremental feedback cycles.
- Take ownership of features and collaborate with the Tech Leaders to design and implement complete solutions.
- Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation.
- Prioritise and estimate work balancing feature delivery with the management of tech debt.
- Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team.
- Work closely with our designers and product managers to help define the future of the product.
- Triage customer issues in partnership with Product Managers.
- Provide operational support for our services in Production.
- Actively look for ways to improve the observability, performance, reliability and security of our services.
- Show strategic forward-thinking and prov
📌 Staff Software Engineer (Pune)
🏢 Zendesk
📍 Pune
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