Job Description

Your role is to perform a variety of 2nd level antivirus (AV), anti-malware and advanced persistent threat (APT) based engineering activities to enable delivery of complete Integrated Services Management across all ITIL disciplines, being Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
Key Responsibilities

· Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
· Provide remote technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management
· Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources
· Plan, coordinate and implement complex AV/APT policy changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers,



vendors and partners to ensure minimal disruption to the customer’s day-to-day business operations, and the provision of a seamless, coordinated delivery of services.
· Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identify Known Errors and document these within the Known Errors Database
· Where necessary, liaise and work with Skilled Services Engineers and Solutions Architects around client AV projects and deployments
· Where appropriate, use lab equipme

📌 Security Engineer (Bengaluru)
🏢 HASHTAGTALENT
📍 Bengaluru