Description
Associate Director – Service delivery will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement/projects and delivering the objectives agreed with the client and onshore stakeholders. Experience running Finance & accounting teams in India, supporting clients in the US
Responsibilities
The role will manage a team of ~100+ people in the delivery of services across multiple clients either in same geography or cross geography. The ability to engage and communicate with clients, onshore stakeholders, engagement teams and KGS Management along with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led large teams in an operation setting.
In addition,
the role will be required to build an understanding of various technology platforms used to support the client delivery with a focus on process standardization and improvement to ensure our services are delivered to a high quality at low cost.
The role will involve working with several internal functions, so the ability to proactively build and maintain internal networks will be key to the success of the role.
The job responsibilities include:
•Lead & manage processes for the client, ensuring effective operational delivery to customers
•Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
•Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
•Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all times
•Actively protecting the client’s interest at all times in every aspect of client delivery including complyin