Description
Duties and responsibilities

Financial returns:
- Works with F&B; Manager in the preparation and management of the Catering Sales/Operations budget. Duties include:
- Assists in co-ordinating the preparation of the banquet sales annual budget
- Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
- Assists in the preparation of the hotel strategic plan, goals program

People:
- Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Assists in planning for future staffing needs
- Assists in recruiting in line with company guidelines
- Prepares detailed induction program for current staff
- Assists superior in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
- Ensures training needs analysis of Banqueting staff is carried out and training programmes are designed and implemented to meet needs




- Provides input for probation and formal performance appraisal discussions in line with company guidelines
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Regularly communicates with staff and maintains good relations

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Guest experience:
- Assists in the co-ordination and monitoring of all meetings and conference business
- Assists in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
- Assists in managing the rooming list process
- Co-ordinate the allocation of space for the conference and associated events
- Conduct room familiarisations and site inspections
- Monitor competitor activities
- Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
- Controls and analyses, on an on-going basis, the following, in an effort to ensure opt

📌 Assistant Manager (India)
🏢 IHG
📍 India