We're looking for a detail-oriented and customer-focused Reservation Executive to join our agile team in Mercure Hyderabad KCP, India. In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and enthusiasm. You'll play a crucial part in creating exceptional guest experiences from the moment they reach out to us, ensuring every booking is handled with precision and care while maximizing our revenue potential.
- Manage all room reservation inquiries through phone, email, and online channels in a professional and timely manner
- Process bookings, amendments, cancellations, and special requests with accuracy and attention to detail
- Maintain comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed recommendations
- Build personalized guest experiences by anticipating preferences and communicating relevant information to operational teams
- Coordinate closely with Front Office, Sales,
and Guest Relations teams to ensure seamless pre-arrival planning and guest satisfaction
- Maximize room revenue through effective upselling and strategic reservation management
- Handle VIP and special reservations with discretion, accuracy, and exceptional attention to detail
- Maintain accurate reservation records and guest profiles in accordance with organizational standards
- Respond to guest inquiries with empathy and transparency, resolving concerns efficiently and decisively
- Support the team in achieving occupancy and revenue goals through goal-oriented reservation strategies
- Ensure all communication reflects professionalism and aligns with our brand standards
Qualifications
- Minimum 2 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
- Excellent verbal and written communication skills in English; additional languages are highly preferred
- Strong proficiency with hotel reservation system