Key Responsibilities:

1. Site Sampling & Technical
Validation

•
Conduct material and substrate sampling as per project specifications and QA
protocols.

•
Document site conditions, application readiness, and deviations with
photographic and written reports.

•
Coordinate with lab teams for sample analysis and result interpretation.

2. Onsite Training & Skill
Development

•
Deliver hands-on training sessions to applicators and site teams on product
usage, safety, and installation techniques.

•
Customise training content for multilingual and culturally diverse teams.

•
Evaluate trainee performance and provide feedback for continuous improvement.

3. Complaint Handling &
Resolution

•
Investigate product- or application-related complaints through site visits and
stakeholder interviews.

•
Perform root cause analysis and recommend corrective actions.

•




Maintain detailed complaint logs and ensure timely closure with client
satisfaction.

4. Field Supervision &
Compliance Monitoring

•
Supervise daily site activities to ensure adherence to technical specifications
and safety standards.

•
Coordinate manpower, equipment, and material logistics to maintain workflow
continuity.

•
Escalate non-compliance or critical issues to senior technical or operations
teams.

Requirements
1) Candidate should be willing for hands on product
demonstrations, sampling and testing on site.

2) Co-ordinate with contractor, client for getting
sample or testing work done at site

3) On site training to Masons and supervisors

4) Complaint Handling etc

📌 Application Engineer (Mumbai)
🏢 Ardex Endura
📍 Mumbai