Job Title/Designation – Assistant Manager Production Support Engineer
Location – Bangalore
Experience : Assistant Manager – 2 to 3 years +
Job Description:
We are seeking a skilled Production Support Engineer with expertise in Switching Systems to join our team. The ideal candidate will provide end-to-end support for our production environment, ensuring smooth operation of payment systems and transaction switches. This includes troubleshooting, monitoring, incident resolution, and performance tuning.
Key Skills:
• Core Java, SQL
• Strong problem-solving and debugging skills.
• Valuable communication skills
Key Responsibilities:
• Production Support:
o Provide 24/7 support for all Switch-related production environments, including transaction switching systems and related applications.
o Troubleshoot and resolve any production issues related to transaction switching, card payment systems, or banking network integrations.
o Investigate, analyse, and resolve issues in real-time to minimize downtime and service interruptions.
• Monitoring & Performance Tuning:
o Continuously monitor the performance of Switch systems and ensure high availability and stability.
o Analyze logs, transaction records, and system alerts to proactively identify issues before they impact production.
• Incident Management:
o Act as the primary point of contact for critical production incidents and escalate to appropriate teams if needed.
o Manage incident resolution using standard operating procedures and best practices.
• Deployment & Maintenance:
o Assist in deploying updates, patches, and fixes to production systems.
o Collaborate with development teams to ensure smooth implementation of new releases or features.
• Documentation & Reporting:
o Create and maintain operational documentation for the Switch environment, including troubleshooting guides, runbooks, and incident reports.
o Provide regular reports on system performance, incident trends, and service uptime.