Job Description:

BASIC PURPOSE: Training Manager plays a pivotal role in an organization, responsible for designing, implementing, and overseeing training programs that enhance the skills and knowledge of employees while ensuring alignment with the company's goals and processes. Overall, the role of a Process & Corporate Training Manager requires a blend of leadership, strategic thinking, and a strong understanding of both training methodologies and organizational processes.

ESSENTIAL FUNCTIONS:
- Training Program Development
- Design, Develop and implement comprehensive training programs tailored to business operations and aligned with organizational goals, ensuring they address specific skill gaps and development needs.
- Create training materials, modules, manuals, resources, and presentations to facilitate learning.
- Process Expertise and Improvement:
- Possess a robust understanding of voice-based operations, including call handling, phone etiquette, script adherence, and handling customer inquiries or issues effectively.




- Analyze existing processes and identify areas for improvement or optimization.
- Develop strategies to streamline processes and enhance efficiency.
- Training Delivery:
- Deliver or oversee the delivery of training sessions using various methods (e.g., workshops, online modules, role-playing, simulations, seminars) to accommodate different learning styles and improve the performance of employees.
- Coordinate and schedule training sessions, ensuring maximum participation and engagement.
- Ensure consistency in training delivery and methodology across different training sessions.
- Evaluation and Assessment:
- Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
- Assess the performance and progress of employees undergoing voice process training through evaluations, feedback, and performance metrics.
- Modify or adjust training methods and content based on feedback and evaluation results.
- Coll

📌 Learning and Development Associate Director (Pune)
🏢 HigHRise Solutions
📍 Pune