Job Description:

Key Responsibilities:

Client Onboarding & Documentation
- Collect, verify, and manage required documents for new client onboarding.
- Ensure compliance with company policies and industry regulations.
- Streamline the onboarding process for a seamless client experience.

Payment Gateway Verification
- Oversee the verification and approval process for secure payment gateways.
- Coordinate with financial institutions and internal teams for smooth transactions.
- Ensure compliance with security and regulatory requirements.

Training & Support
- Conduct training sessions for retail jewellers on using the app and dashboard effectively.
- Provide detailed walkthroughs, troubleshooting assistance, and feature explanations.
- Develop user-friendly training materials to enhance client understanding.

Query Resolution
- Act as the primary point of contact for client inquiries and concerns.
- Provide timely and effective solutions to operational or technical issues.
- Work with internal teams to address escalated concerns and ensure client satisfaction.





Report Management
- Generate, analyse, and send download reports to clients.
- Track app usage, performance metrics, and provide insights for improvement.
- Maintain accurate records and documentation for reporting purposes.
- Client Communication & Relationship Management
- Maintain consistent and qualified communication with clients.
- Gather feedback, address concerns, and ensure a high level of customer satisfaction.
- Build long-term relationships to support business growth and retention.

Operational Process Oversight
- Monitor and optimize operational workflows to improve efficiency.
- Identify areas for process enhancement and implement best practices.
- Collaborate with cross-functional teams to align operations with business goals.

Qualifications & Skills:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 1+ years of experience in operations, client man

📌 Operations Executive- Thane
🏢 DC Consultants
📍 Thane