JOB ROLE SUMMARY
The IT Process Engineer is accountable for providing the delivery of the one or more IT Service Management disciplines as defined in ITIL Version 3. As an internal consultant and subject matter expert for the process/es they are responsible and accountable for process delivery, documentation, performance, control and improvement.
DUTIES AND RESPONSIBILITIES
Consistently provides proven, formal mentorship
High complexity assignments - owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Understands how whole picture aligns to overall Ensono strategy
Lead in the daily execution of assigned IT Service Management Discipline as defined in the process documentation
Contribute and provide leadership to overall success of the delivery of assigned IT Service Management Discipline
Build and maintain a solid relationship with key external clients and internal Ensono stakeholders




Complete ITIL intermediate training track for assigned ITSM Service Management discipline and at least one other discipline area
Collaborate with the ITSM Discipline Manager in the creation of training and education material related to assigned ITSM Service Management discipline
Collaborate with the ITSM Discipline Manager in the creation and updates to process and procedure documentation for assigned IT Service Management Discipline
Assist and provide some leadership to the ITSM Process Manager to benchmark industry best practices and incorporate them into assigned IT Service Management discipline
Monitors the execution and management of the assigned IT Service Management Discipline ensuring consistent delivery across the enterprise
Create a capacity or availability plan for a given service using workload forecasts, availability data, system and business metrics as inputs
Collaborate with testing groups to understand break point or

📌 Senior ITSM (Pune)
🏢 Ensono
📍 Pune