PradeepIT is one of the largest, globally recognized IT Consulting firm to connect Indias deeply vetted talent team to global customer.
Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J; and hundreds of other Fortune 500 companies and fast-growing startups.
With continuous hard work and working remotely by choice, PradeepIT is certified as a Outstanding Place to Work Trusted by leading brands and fortune 500 companies from around the world, we have achieved:
6+ Years of Experience
580+ Open source technology Consultant
120+ SAP Consultant
40+ Salesforce Consultant
60+ Adobe Consultant
100+ Mobility Consultant
890+ Clients in APAC, EMEA & USA
Our Beliefs
PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground,
work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.
Job Description
Job Title: PS Consultant
Department & Team: Custom Application Support/COE
Location: India
Summary of the Position:
Job Purpose:
As part of the Custom Application Support Team, the Application Support Analyst will be responsible for the troubleshooting, resolution, and communication of customer issues reported to the Genesys Custom Solutions Practice & Expert App team.
Primary Role And Duties
- Act as a customer liaison handling phone and email support requests, a front-line advocate for the resolution of application issues
- Triage, reproduce, and resolve problems using available systems and tools, and recommend potential workarounds for identified defects
- First line of support to identify the root cause of an application malfunction
- Create Knowledge Base a