Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in Unified Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world’s leading Fortune 500 and Fortune 1000 organizations.
This position requires an experienced Service Enablement Engineer to provide technical expertise in designing, implementing, and maintaining enterprise monitoring and service enablement solutions across complex customer environments. Working remotely as part of a distributed operations team, you will be responsible for configuring, deploying, and optimizing monitoring platforms, integrating enterprise applications, enabling operational readiness, and supporting Managed Services through effective monitoring strategies. You will collaborate with engineering, operations, and customer teams to ensure monitoring solutions are scalable, reliable,
and aligned with business and operational requirements while serving as a technical escalation point for monitoring-related initiatives
Responsibilities:
• Design, configure, implement, and maintain enterprise monitoring solutions across customer environments.
• Develop monitoring strategies, including alerting, thresholds, event management, and operational best practices.
• Configure, deploy, and troubleshoot SNMP and Syslog for device monitoring, logging, and event collection.
• Implement and administer monitoring platforms such as Vertona, OpsRamp, Nectar, OnPrime (Cloud), or similar enterprise monitoring solutions.
• Support monitoring and operational enablement for Unified Communications platforms including Avaya, Cisco, Microsoft Teams, Genesys, and related technologies.
• Deploy, configure, and maintain Windows-based monitoring and management applications.
• Integrat
📌 Service Enablement Engineer (India)
🏢 Anovia
📍 India