Role - IT Helpdesk
Experience - 2 to 4 years
Job description
Key Responsibilities
- Diagnosing and troubleshooting firewall, router , switch and access point problems at local and remote offices .
- Install, maintain and upgrade equipment and its associated infrastructure.
- Provides network and host based security, incident response, firewall and VPN management and administration
- Provide existing support for laptops (Mac and Windows) and applications
- Manage projects and maintenance tasks working ticketing system
- Monitors Network for usage anticipate and identify problems suggest solutions
- Implement the necessary controls and procedures to protect information systems
- Work with 3rd party vendors and providers with support
- Ensure that system is resilient and can recover from outage
- Provide end user desktop support for Mac and Windows laptops
- Look at the asset assignment process and responsible for keeping asset inventory up to date
- Ensures that no one allowed to install any software with authorized persons approval.




- Responsible for managing complete IT inventory
- IT Asset assignment and maintainace

Required Skills
- Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory
- Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
- Hands on experience working with VPN technologies
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Expert-level skills with Windows and Mac OS
- Ability to learn quickly current or unfamiliar technologies and products, independently using documentation and online resources

Required Experience
- 2 + years of Helpdesk Support or IT related experience.

📌 IT TechSupport (Bengaluru)
🏢 MS OFFICE,ROUTE
📍 Bengaluru