Primary Responsibility:
- Manage the day-to-day activities of the Visa Medical Center & accountable to for all Visa application related operations.
- Maintaining MIS (Daily Reports, Handling OT data, Incentive data), Monthly Business Reviews.
- Handling the center effectively in absence of center manager.
- Overall administrative and people management responsibility.
- To ensure highest level of service standards & service quality are met during day to day operations at center.
- Monitor Security related issues.
- Training/ Mentoring the team and implementation of recent processes, while working closely based on instructions from the Center Manager and the Country Manager.
- Managing escalations for the center and provide effective resolutions.
- Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC.
- Ensuring compliance and timely updating of all regulatory approvals of the center.
- Responsibility for cash handover to accounts at the end of each day (as applicable).