Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.
Zolve is the world's first cross border neo-bank which helps migrants get access to credit in the new country based on their home country credit score. Zolve’s cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurances, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country.
As we continue to grow into multiple geographies, product lines and customer segments, we are seeking a agile individual to join us and support our journey.
JOB DESCRIPTION
Role: Collections Executive
Location: Bengaluru
Employment Type: Full-Time
We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.
RESPONSIBILITIES
Collection Activities:
- Manage assigned portfolios of delinquent US credit card accounts.
- Contact customers via phone, email, or other communication channels to recover overdue payments.
- Negotiate payment arrangements or settlements that align with company policies.
Account Management:
- Update and maintain accurate records of collection efforts and outcomes.
- Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.