Career Category
Clinical Development
Job Description
Manager, Centralized Study Support (CSS)

Role Name: Manager Centralized Study Support (CSS)

Role GCF: 5

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver creative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.

Roles & Responsibilities:

Team Management
- Recruit,



onboard and train (in partnership with R&D; Training) new team members to meet current and future program needs
- Provide regular mentoring, coaching and competency development support for all direct reports
- Proactively manage team risks, including attrition and performance challenges.
- Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.
- Organize and lead continuous development training sessions where appropriate

Resource Allocation & Program Engagement
- Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.
- Monitor resourcing needs and proactively address capacity or skill gaps.
- Ensure team members are appropriately prepared for their roles within each assigned program.

Capability Development & Continuous Improvement
- Identify gaps in skills, processes, or tools a

📌 Mgr Centralized Study Support (Hyderabad)
🏢 AMGEN
📍 Hyderabad