Role : Cisco IPT/WEBEX T2
Experience : 5+ Years
Location : Hyderabad

Required qualifications:
- Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.
- Works with business users to determine call flow and call center requirements, solutions,
- reporting and systems enhancements.
- Documents corporate and remote branch call flow configurations and call flow charts.
- Builds and maintains spread sheets and related discovery documents for call center strategies.
- Evaluates and recommends recent products and concepts for call center activity.
- Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems.
- Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.




- Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network.
- Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments.
- WxCC v5.x Troubleshooting Agent Desktop Problems
- WxCC tenants configuration, administration & Support
- WxCC Knowledge on Skills-based Routing & Agent-based routing
- Working experience to build WxCC Sites, Teams, Entry Points, and Queues
- WxCC Contact Center Management Portal for real-time and historical contact center data
- Working experience on WxCC Entry Points and Queues
- Deep Knowledge of Cisco IP telephony technologies and solutions.

Soft skills:
- Good communication skills (Written & Oral)
- Flexible to work in the evening shifts
- Individual and team player

📌 Cisco IPT/WEBEX (Hyderabad)
🏢 ADI Group
📍 Hyderabad