Job Description
- Taking calls from Customers, answering questions, or addressing any concerns they may have.
- Handle many inbound & make outbound calls to & from Customers. Addressing customer questions from various mediums, call, email & Chat.
- Creating Tickets for each queries received via various mediums & updating the records properly
- Making reports EOD basis
Desired Candidate Profile
- Graduate Minimum, Postgraduate would be an advantage.
- Should have a minimum of 3 years of experience into calling.
- Should be a explicit and effective communicator.
- Computer Skills
- Knowledge of CRM Systems
- Should be proactive in identifying problems and suggesting solutions.
Work rules
Timing: 12 Hours Shift
Working: WFO from (Mon – Sat) WFH (Sun)
Working days: Monday to Sunday – to be given a week off mid-week
📌 Customer care Executive (Mumbai)
🏢 Right Advisors
📍 Mumbai
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