1. POSITION PURPOSE
The ServiceNow SPM / ITBM Architect serves as the senior-most technical authority for the organisation's Strategic Portfolio Management ecosystem. This role is responsible for designing, implementing, and governing scalable, enterprise-grade solutions that connect business strategy to execution — enabling leadership with real-time portfolio visibility, investment prioritisation, and measurable business outcomes.
The Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders — driving a multi-year roadmap to automate and modernise portfolio governance, demand management, resource optimisation, and embedding AI-driven capabilities across the platform.
2. KEY RESPONSIBILITIES
2.1 Platform Architecture and Design
- Lead end-to-end architecture and implementation of the ServiceNow SPM suite across demand, project, portfolio, resource, and financial management modules
- Define and maintain the enterprise SPM architecture and multi-year technology roadmap aligned to the organisation's business strategy and investment priorities
- Ensure all solutions are scalable, secure, and aligned with ServiceNow platform best practices and CSDM / CMDB data models
- Minimise customisation; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle
2.2 Portfolio and Strategic Planning
- Define scalable SPM solutions aligned to business strategy, connecting Objectives and Key Results (OKRs), investment funding, and execution outcomes
- Configure Investment Funding, Strategic Planning Workspace, Alignment Planner, and Business Planning Portal
- Facilitate workshops and design sessions to establish portfolio governance, demand intake workflows, and resource allocation models
- Architect Agile delivery capabilities including sprint planning, story and epic hierarchy, and backlog management integrated with project and portfolio layers
2.3 Integration and Technical Delivery
- Define integratio
📌 ServiceNow Architect (Pune)
🏢 NewVison
📍 Pune