● Providing technical support and respond for incoming queries related to HRM software (uKnowva)
● Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT
● Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
● Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
● Basic knowledge of SQL and EXCEL
● Proper understanding of the client's requirements
● Understanding PHP code will be an added advantage