CRM Executives – Post Sales

The CRM Executive – Post Sales is responsible for managing and coordinating the Home Buyer

journey from sales closure to handover readiness. This role ensures timely welcome

communication, smooth agreement execution, disciplined collection follow-ups, loan facilitation,

query resolution, and preparedness for handover—while delivering a reassuring and supportive

Home Buyer experience.

You become the Home Buyer’s primary support partner after booking, guiding them through

agreements, payments, loan processes, and documentation so their journey toward handover is

smooth, transparent, and stress-free.

Key Responsibilities

• Conduct welcome calls within 48 hours of sales closure

• Coordinate agreement execution and track closures

• Follow up on collections in line with payment schedules

• Support Home Buyers with loan processing and coordination with financiers

• Handle and resolve Home Buyer queries within defined timelines

• Prepare Home Buyers for handover by ensuring checklist completion





• Maintain accurate and timely CRM updates across all post-sales stages

• Coordinate with Sales, Finance, Legal, and Project teams

How You Will Support Our Home Buyers

• Clearly explain post-sales processes, timelines, and next steps

• Provide timely reminders and guidance on agreements and payments

• Assist Home Buyers with loan documentation and follow-ups

• Respond empathetically to queries and concerns

• Ensure Home Buyers feel informed, supported, and confident throughout the post-sales journey

Daily Activities & Interactions

• Making welcome calls to newly closed Home Buyers

• Tracking agreement status and payment milestones

• Following up on loan cases and documentation

• Coordinating internally for approvals and updates

• Handling Home Buyer queries and escalations

• Updating CRM with follow-ups, closures, and handover checklists

Collaboration & Teamwork

You will work closely with Sales, Finance, Legal, CRM Managers,

📌 CRM Executive – Post Sales (Bengaluru)
🏢 The Search House
📍 Bengaluru