About Finkraft

Finkraft.ai is an AI-first financial automation platform that helps enterprise clients recover GST Input Tax Credit (ITC) at scale. We work with large corporations across Air and Hotel travel verticals, partnering with leading TMCs to automate invoice reconciliation, compliance, and recovery workflows -
helping finance teams at McKinsey, BCG, Capgemini, Abbott, and 1,200+ enterprises improve compliance, visibility, and cash recovery. We've recovered â¹300Cr+ in GST claims and are scaling from $1.5M to $10M ARR in 18 months.

Our brand is anchored in delivering âReal AI, Real Finance, Real Outcomes,â converting complex financial data into clean, actionable results for the worldâs largest enterprises. We define our culture through our âSCOREâ values: Speed, Collaboration, Ownership, Results, and Excellence, which guide how we build our technology and serve our clients. We are a quick-growing, high-velocity team solving real financial infrastructure problems for Indiaâs largest enterprises.

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The Role





We are looking for a Contact Centre Operations Manager who has run high-throughput calling pods in BPO, fintech, or enterprise ops environments, not just supervised shifts, but owned pod-level outcomes and vendor performance. Someone who can own a pod of junior calling agents focused on AR follow-ups, collection, claims and retrieval of the invoices.

This role owns the operating layer that translates department-level strategy into daily execution - pod KPIs, agent productivity, QA, vendor SLAs, and the structure that makes the front line work. This is a hands-on role: you will coach agents, run vendor reviews, and own the numbers your pod is measured on.

Job Description: What You Do?
- Pod Operations: Own day-to-day operations of Junior team members with respect to calls made, connected, converted, and invoices retrieved against daily and weekly targets.
- KPI Ownership: Develop and refine agent-level KPIs (contact rate, conversion rate, TAT, productiv

📌 Contact Center Operations Manager (Bengaluru)
🏢 Finkraft
📍 Bengaluru