Job Description:

Position: Head Coordinator - Customer Centricity

Location: Mumbai

Experience: 3 - 5 Years

Industries: Pharma - API

Responsibilities:

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Order Receipt & Verification :
- Receive and verify customer orders and supporting documents from the Sales/Marketing Team (including product specifications, customer-specific specifications, PO, delivery instructions and packing instructions).
- Validate order details for quantity, specifications, and delivery timelines.
- Coordinate with Production Planning to confirm feasibility and schedule commitment.
- Production Coordination :
- Follow up with the Plant Production Team to monitor order progress as per schedule.
- Share customer-specific requirements (additional tests, customer-specific specifications incl. but not limited to particle size, working standard, impurity standard, packaging, labelling, etc.) with Production.
- Communicate any deviations, material shortages, or capacity issues to stakeholders on time.
- Quality Control, Quality Assurance (QA) and Regulatory Coordination :




- Share customer-specific requirements like additional tests, customer-specific specifications,
- Maintain alignment between QA, Production, and Dispatch to avoid any non-compliance or delay due to quality holds.
- Dispatch Planning & Logistics :
- Plan dispatches in coordination with Dispatch coordinator at Plant (Subba Rao and Vikash), and Sales Teams based on customer priority and readiness.
- Ensure batch allotments are such that there is minimum inventory of approved finished goods.
- Ensure that despatch details are shared with (LR, transporter, vehicle number) with stakeholders i.e. customer and sales team.
- Billing & Documentation :
- Coordinate with the Sales, Accounts/Invoice Team for timely PDI and invoice generation.
- Customer Communication & Payment Follow-up :
- Keep Marketing team/customers updated on dispatch and delivery status.
- Resolve issues related to invoices, short supplies, or delivery mismatches.
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📌 Head Coordinator (Mumbai)
🏢 Quality HR India
📍 Mumbai