eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.
OVERVIEW
eClinical Solutions is seeking a Consultant - Operational Excellence & AI Transformation to drive highimpact, time-bound transformation initiatives across the organization. This role will focus on identifyingin efficiencies, implementing process improvements, and leveraging AI and automation to enhance operational effectiveness, scalability, and decision-making. The consultant will work closely with crossfunctional teams across global stakeholders to design, prototype, and deploy solutions, while establishing frameworks that can be sustained post-engagement.
KEY TASKS & RESPONSIBILITIES
Process Transformation & Optimization
- Assess current workflows across key business functions
- Identify inefficiencies, redundancies, and improvement opportunities
- Create process maps, SOPs, and scalable operating frameworks
AI & Automation Initiatives
- Identify high-impact AI and automation use cases across functions
- Design and prototype solutions using LLMs / AI copilots, APIs and automation tools, Low code /
workflow platforms
- Develop pilot solutions to reduce manual effort, improve turnaround time, enhance accuracy and
decision-making
- Build reusable frameworks and playbooks for automation adoption
IT Service Management (ITSM) & ITIL Frameworks
- Build and operationalize service management processes, aligned to ITIL standards
- Define and implement ITIL-aligned workflows
- Establish SLA frameworks, escalation matrices, and service KPIs
- Recommend improvements to tools and service delivery models