Job Description
Position Objective
The Service Delivery Advisor aims to deliver and optimise the onboarding and lifecycle management processes for clients, suppliers, and contractors, and is responsible for maintaining compliance, operational efficiency, and stakeholder satisfaction by delivering accurate, timely, and collaborative support across all key processes.
Key Responsibilities
ACCOUNTABILITY
ACTIVITIES
Client Onboarding
- Lead the setup of client accounts and project records to enable smooth engagement from day one.
- Validate agreements, documentation, and statutory requirements to ensure full compliance.
- Coordinate with Finance for accurate billing cycles and system setup.
- Establish secure and compliant worksites, applying appropriate contract templates and managing required notifications.
Client Lifecycle Support
- Deliver timely and accurate reporting to clients and the Front Office, including preparation of Quarterly Business Review (QBR) packs.
- Monitor client performance metrics,
providing insights that support client satisfaction and continuous improvement.
- Manage workload via dashboards and performance reporting, ensuring adherence to agreed service levels.
Supplier Onboarding
- Oversee supplier due diligence, including compliance and credit checks, to maintain high governance standards.
- Ensure accurate supplier setup, fee validation, and alignment with company policy and finance requirements.
- Maintain up-to-date and compliant supplier records to support operational readiness.
Contractor Onboarding
- Manage contractor cases end-to-end, from initial request through to contract execution, ensuring SLA compliance.
- Oversee background checks, worker classification, and health and safety requirements in line with regulatory standards.
- Coordinate accurate registration, compliance validation, and payroll setup to ensure contractors are ready to work without delay.
- Safeguard accuracy of billing, statutory compliance, and contract exe
📌 Service Delivery Advisor (Noida)
🏢 CXC
📍 Noida