Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, setting and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 3 billion Euros turnover, more than 650 laboratories across 45 countries and more than 45.000 staff.

Job Description

Service Desk Leadership

Lead and manage the Service Desk team to provide timely and effective support to end users.

Own Incident, Service Request, and Change Management processes (ITIL aligned).

Monitor service desk performance metrics and ensure SLAs are consistently met.





Act as the primary escalation point for unresolved or high-priority tickets.

Drive service improvement initiatives and promote end-user satisfaction.

Coordinate cross-functional collaboration with infrastructure, application, and security teams.

Ensure proper documentation, ticket quality, and knowledge base updates by the team.

Provide training and mentoring to junior service desk engineers.

Monitoring Administration

Manage and maintain Site24x7 monitoring platform and ensure complete infrastructure visibility.

Configure monitoring for servers, applications, websites, APIs, and network devices.

Set up performance thresholds, custom metrics, and alerting rules to ensure proactive monitoring.

Diagnose, triage, and analyze alerts, taking appropriate remediation actions.

Create dashboards and reports (availability, capacity, performance, uptime, etc.).

Work closely with infrastructure and application t

📌 Service Desk Engineer (Bengaluru)
🏢 Eurofins GSC IT DC
📍 Bengaluru