Job Description:
Responsibilities
- Act as a key support resource for BAU operations for the SMART400 and LIFE400 applications.
- Monitor and manage daily batch processing, ensuring timely execution and resolution of any batch failures or processing issues.
- Investigate and resolve application incidents, defects, and operational issues, coordinating with infrastructure and technical teams where required.
- Perform impact analysis and troubleshooting for application-related issues, including data discrepancies and process failures.
- Support production stability and availability of SMART400 and LIFE400 systems.
- Classify and manage incidents as bug, user error, configuration issue, or enhancement, and coordinate resolution accordingly.
- Provide L2/L3 level support for application issues, including log analysis, job monitoring, and system diagnostics.
- Coordinate with business users and technical teams to ensure timely resolution of BAU issues.
- Assist with minor enhancements, configuration changes, and operational improvements within the SMART400/LIFE400 environment.




- Maintain documentation related to operational procedures, incident resolutions, and support processes.

Professional Qualification / Experience
- Minimum 5 years of experience working with SMART400 and LIFE400 systems.
- Strong experience in BAU support and production environment management.
- Experience handling batch monitoring, batch failure analysis, and issue resolution.
- Good understanding of Life Insurance domain processes.
- Experience in incident management and troubleshooting in production environments.
- Knowledge of SQL queries and basic system diagnostics.
- Ability to work with multiple teams including business, infrastructure, and development teams.
- Familiarity with ITIL processes and support frameworks would be an advantage.

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📌 Sr Analyst I Software Engineering (Noida)
🏢 DXC Technology
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