To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands-on technical support, project leadership, and alignment with regional and corporate IT standards and policies.
Key Responsibilities
IT Operations & Infrastructure
- Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.
- Maintain secure, effective, and cost-effective ICT systems in compliance with corporate and regional guidelines.
- Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.
Technical Support & Development
- Troubleshoot hardware/software issues and resolve in-house application bugs.
- Translate user requirements into system specifications and deliver timely solutions.
- Participate in client-related activities to enhance service delivery through technology.
- Support cloud-based systems (e.g., AWS, FreeBSD), CRM platforms (e.g.,
SFDC), and Microsoft applications (O365, Teams, SharePoint)
Project & Performance Management
- Lead local IT projects in alignment with Group and APMEA Region IT strategies.
- Manage IT budgets and ensure timely resolution of issues.
- Report on IT status and performance to the APMEA Region office.
- Ensure adherence to corporate IT standards and project timelines
Administrative Management
- Promote cost-effective service delivery and continuous improvement.
- Ensure appropriate staffing levels to support 24/7 IT operations.
- Drive competency development through structured training programs, certifications, and on-the-job learning.
- Evaluate team performance and align skill development with emerging technologies and business needs
Communication & Collaboration
- Liaise with internal departments, regional offices, and external vendors.
- Foster teamwork and cross-functional collaborati
📌 IT Manager (Delhi)
🏢 International Sos
📍 Delhi
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