Company Description

OneDirect is looking for a Senior Manager, Solutions with 4-8 years of experience.
Who are we?
OneDirect is a Sequoia capital funded 100+ people enterprise software company headquartered in Bangalore and having offices in Mumbai and Delhi. OneDirect is an omnichannel customer experience platform.
OneDirect is leveraged by some of the biggest enterprises in the country like Indian Railways, Indigo, Kotak, Oyo, Dominos, Daikin, DishTV, Tatasky, Hitachi, McD, Pizzahut, Delhi Airport and many more.

Job Description

OneDirect - Senior Manager, Solutions (4-8 yrs)
At OneDirect, our customers pay us over time. We will not be successful unless our customers are receiving massive value from our product/service. As such, we need a senior executive to own driving success for our customers by leading onboarding & solution activities to ensure timely delivery of value. This role includes responsibilities for Customer Success activities during onboarding & steady state stages by working closely with cross functional teams including product, technology and solution.




Responsibilities:
- Drive true value for customers especially during onboarding stage & define the vision of a Red Carpet experience.
- Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time.
- Standardize the template for a success plan & work independently or with other technical teams to deliver optimal solutions for customers following best practices.
- Monitor and report on all aspects of projects including progress, project success, forecasted hours, risks, communications and act as an escalation point for customers.
- Find ways for CSMs to deeply understand our customers objectives and Implement best practices to improve the methodology and quality of customer engagements.
- Lead the onboarding efforts within the constraints of schedule, scope, features/functionality, and budget.
- Act as the Single Point Of Contact for CSM

📌 Senior Manager, Solutions (Bengaluru)
🏢 onedirect
📍 Bengaluru