Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive workplace where your well-being is prioritized and your potential can thrive.
The Role
To ensure a seamless transition, you must provide endpoint readiness guidance and risk assessments for migration waves and act as the escalation authority for complex device migration failures and root cause analysis. You will define and maintain runbooks for common remediation scenarios, including enrolment failures, compliance issues, and profile or application targeting problems. In this role, you will coordinate dependencies with Identity and Security teams regarding device trust and access controls,
and support cutover events with rapid triage and stabilisation leadership. It is essential to maintain a known‑issues and fixes catalogue to reduce recurring defects through standard patterns. Additionally, you will provide validation criteria and evidence standards for endpoint readiness and post‑migration acceptance while supporting the Factory discipline leads by improving troubleshooting playbooks and telemetry standards. To track progress, you must provide reporting inputs on failure categories, remediation throughput, and readiness health metrics. Finally, you will align to one region and adjust working patterns to support regional cutovers.
Who You Are
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software.