Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this role





We are seeking an experienced Unified Communications professional to provide end-to-end second line operational support for Cisco-based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24x7, customer-facing workplace

What you will do
- Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers.
- Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents.
- Coordinate and manage vendor support engagements to ensure timely and effective resolution of comp

📌 ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS (India)
🏢 Vodafone
📍 India