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Role Summary

As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.

What you"ll do:

Customer Success & Value Realization
- Build and maintain trusted executive relationships with CFOs, Finance leaders.
- Understand customer business objectives, success criteria, and desired outcomes




- Drive adoption, consumption, and value realization Finance and Spend Management solutions.
- Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to optimization.
- Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.

Commercial Growth & Account Strategy
- Own and drive renewals, retention, and churn mitigation for assigned customers.
- Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.
- Contribute to account planning, governance, and long-term customer strategy.

Enablement, Collaboration & Ecosystem
- Drive internal and external enablement activities
- Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.
- Work closely with regional and global

📌 SAP Finance CS Expert(oCFO Solutions) (Gurugram)
🏢 SAP
📍 Gurugram