Role Overview
At Cashfree Payments, we are focused on delivering seamless and scalable payment experiences for businesses. We are looking for a Senior Integration Engineer who combines strong integration expertise with a data-driven mindset to continuously improve merchant experience.
This is a high-impact individual contributor role where you will not only support and enhance merchant integrations but also analyze support data, track key metrics (CSAT, KPIs, SLAs), and drive quality improvements across the support function.
You will work closely with Support, Product and Engineering teams to reduce friction in integrations, improve case handling quality, and enable a more self-serve ecosystem for merchants.

Key Responsibilities
- Own and improve the end-to-end merchant integration experience with a focus on reducing friction and improving success rates.
- Track and analyze CSAT, SLAs, KPIs and support metrics and build reports/dashboards to drive team insights and discussions.
- Identify trends from support data and merchant interactions to uncover recurring issues and systemic gaps.




- Perform quality audits of support cases, ensuring high standards in troubleshooting, communication and resolution
- Provide structured feedback and coaching to engineers to improve case handling quality and customer experience
- Act as a subject matter expert in API integrations, debugging and troubleshooting complex merchant issues.
- Create and maintain knowledge base articles, troubleshooting guides and integration documentation.
- Identify gaps in documentation, onboarding flows & developer resources and work to improve them.
- Collaborate with Product and Engineering to address root causes of recurring integration issues.
- Drive adoption of self-serve resources to reduce support dependency and improve merchant efficiency.

Qualifications & Skills
- 3+ years of experience in integration engineering, technical support or solutions engineering.
- Robust understanding of APIs, web

📌 Senior Quality (Bellandur)
🏢 Cashfree Payments India
📍 Bellandur