About the team & role

As a Customer Support Associate, you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building robust relationships. You will utilize problem-solving skills, empathy, and product knowledge to provide solutions that enhance customer engagement and loyalty.

What you’ll be doing:

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels

• Work in coordination with the support teams of our partners to ensure quick resolutions

• Document any feedback received from the customers for review by the product team at a later stage

• Label the queries we receive from customers under different tags to understand what drives support traffic

• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.





• Track relevant support metrics and prepare reports for the purpose of quality assessment

What we look for in you:

•Experience: 0-3 years of proven experience as a Customer Support Associate or in a similar role

•Prior experience speaking with users in Hindi

•Language skills: Prior experience speaking Hindi with users

•A natural communicator: You can express your thoughts clearly and effortlessly. No matter how complex the issue, you’re able to explain it in simple, easy-to-understand terms.

•A team player: You consistently put the team’s goals ahead of personal ones and enjoy working collaboratively toward shared outcomes.

•Empathetic: You’re a good listener who can put yourself in the user’s shoes. Everyone who interacts with you should feel assured that the smallcase team is always there to help.

•Proactive: You take ownership, tackle challenges head on, and persist until the best solution is found—always aiming to deliver a delightful end-user exp

📌 Customer Support Associate (Bengaluru)
🏢 smallcase
📍 Bengaluru