Description

Role Overview
The role a pivotal leadership role within the Onboarding COE, and is responsible for ensuring the successful technical delivery of client solutions, while also contributing to internal capability development and cross-functional alignment with Sales, Support, Development, and DevOps teams.

This position involves a balance of hands-on technical architecture and implementation, client engagement, and mentoring responsibilities, with focused time on engagement delivery, coaching, internal process improvement, and technical enablement across teams.

Key Responsibilities
Client Delivery and Solution Leadership
- Lead end-to-end solution design, configuration, and implementation of Gresham’s Prime EDM suite and related technologies.
- Conduct solution and technical assessments, drive workshops, and finalize project scope, blueprints, and implementation roadmaps.
- Oversee system integration, including REST API-based custom connectors and data pipelines.
- Serve as the technical escalation point during implementation, supporting resolution of architecture,



performance, or deployment challenges.
- Guide testing, go-live planning, UAT support, and final transition to support.
- Collaborate closely with stakeholders including client business leads, program managers, and steering committees.

Architecture & Technical Delivery
- Define and document solution architecture ensuring scalability, security, and maintainability.
- Demonstrate hands-on leadership in scripting (Shell, UNIX/Linux), PostgreSQL, Cassandra, and cloud-native deployments (AWS, Azure).
- Automate processes and environment setup to support efficient and repeatable deployments.
- Knows CI/CD readiness, DevOps collaboration, and platform optimization initiatives.

Internal Collaboration & Capability Building
- Support Sales and Pre-Sales by contributing to proposals, solution presentations, SoWs, and RFP responses.
- Be the first contact for recent releases and functionality and lead know

📌 Senior Professional Service Consultant (Bengaluru)
🏢 Gresham
📍 Bengaluru