Konovo is a global healthcare intelligence company on a mission to transform research through technology—enabling faster, better, connected insights.

Konovo provides healthcare organizations with access to over 2 million healthcare professionals, the largest network of its kind globally. With a workforce of over 200 employees across 5 countries—India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States—we support some of the most prominent names in healthcare.

Our Whitefield-based India team is our innovation hub and center of excellence for building scalable platforms, AI-enabled capabilities, and next-generation healthcare technology.

As a Lead Production Support Engineer at Konovo, you will be the frontline owner of production stability, operational excellence, and customer trust. You will work across Product, Engineering, QA, DevOps, and Business teams to ensure our platform remains reliable, scalable, and resilient for global healthcare customers. This is not a ticket-management role—it is an engineering ownership role for someone who thrives under pressure,



enjoys debugging complex distributed systems, and takes accountability for resolving critical production issues end-to-end.

How You'll Make an Impact

Production Incident Investigation & Debugging
- Own end-to-end investigation of production incidents across frontend, backend, APIs, databases, and distributed services.
- Debug issues across up-to-date applications built with JavaScript, React, Next.js, Java, or Scala.
- Drive rapid incident resolution while balancing business impact, customer communication, and technical accuracy.
- Partner with engineering teams to identify root causes and deploy permanent fixes.

Monitoring, Alerting & Root Cause Engineering
- Monitor application logs, service health, API behavior, infrastructure metrics, and business alerts.
- Use observability tools like Datadog, Amazon CloudWatch, or the ELK stack to proactively detect anomalies.
- Lead root cause

📌 Lead Production Support Engineer (Bengaluru)
🏢 Konovo
📍 Bengaluru