At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
Position Responsibilities
As the Program Management Lead, you will serve as a strategic partner between stakeholders and the production team, provide technical expertise and leadership to the offshore production team, and own delivering quality marketing programs within SLAs.
- Work with stakeholders to develop comprehensive media strategies across various digital channels aligned with campaign objectives and target audiences.
- Work with stakeholders on campaign prioritization and trade off based on resourcing
- You are the day to day partner to key business teams and the first point of contact for escalations and questions.
- Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline
- Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
- Coordinate and liaise with global & regional stakeholders to ensure all relevant requirements are received for program intake
- Gather all campaign details as well as assets for the offshore product team to execute on. QA the final build before it goes through other stakeholder approvals.
- Collaborate with digital offshore production team to build and deliver quality marketing programs
- Act as a thought partner and problem solver. Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome
- Responsible for operational, organizational & business metrics for the program. Focus on business excellence, training, certifications, process management, SOPs, recent ideas and collaboration across teams.
- Coordinate with off-shore marketing op
📌 Program Management Lead (Ingur)
🏢 Google Operations Center
📍 Ingur
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