Job Description
We’re looking for a Staff Software Engineer to be the technical leader for this team. In this role, you’ll define and drive the architecture, execution strategy, and long-term technical roadmap. You’ll lead the development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products with ease, while also empowering internal teams to integrate their solutions efficiently.
If you’re passionate about building meaningful experiences, driving platform excellence, and creating extensible systems that serve both customers and internal teams, we’d love to have you on this journey.
This role is based in Pune and requires you to work from office at least 3 days a week.
What You’ll Do
Drive Engineering Excellence & Innovation
- Independently drive the system design, development, testing, and deployment of high-quality, effective software solutions.
- Work across multiple core development teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers.
- Make high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders.
- Ensure code quality, maintainability, and scalability, adhering to best practices and industry standards.
- Contribute to the evolution of Zendesk’s architecture, helping to modernize our custom data platform while improving extensibility and performance.
- Develop and integrate event-driven architectures, ensuring real-time service execution tracking, automation processing, and rule-based workflow execution.
Collaborate & Deliver High-Impact Solutions
- Work closely with Product Managers, Designers, and Engineering Leaders to drive the execution of the technical strategy.
- Proactively identify and mitigate potential issues in development, testing, or delivery stages.
- Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.
- Bui
📌 Staff Software Engineer (Pune)
🏢 Zendesk
📍 Pune