Career Category
Supply Chain
Job Description
Role Description
Reporting to the Manager, Development Supply Chain, you will support the global distribution of investigational products used in clinical trials. Clinical Supply Chain plays a critical role in ensuring investigational products are delivered to clinical trial sites safely, compliantly, and on time to support patients participating in clinical studies.
As part of the Global Clinical Customer Service (GCCS) team, you will operate as a central coordination point across clinical trial sites, Logistics Service Providers (LSPs), Quality, clinical Planning, and other internal stakeholders to support compliant and productive clinical trial supply operations. GCCS provides operational oversight, issue resolution, and shipment visibility support for investigational product distribution activities across global clinical studies.
In this role, you will be responsible for distribution complaint management, temperature excursion assessments, investigational product reconciliation support, shipment monitoring activities,



and operational support related to investigational product delivery for clinical trials.

Roles & Responsibilities
Under general guidance of the Manager, manage the following key responsibilities:

Distribution Complaint & Issue Resolution
- Manage and resolve distribution complaints related to investigational product shipments supporting global clinical trials.
- Intake and triage Category-1 inquiries from clinical sites, study teams, and internal stakeholders.
- Coordinate cross-functional issue resolution and escalate risks appropriately.

Temperature Excursion Assessment
- Review temperature data for investigational product shipments delivered to clinical trial sites.
- Perform temperature excursion assessments within Quality Management Systems following established procedures.
- Partner with Quality and study teams to support investigations, disposition decisions, and inventory status updates.
- Main

📌 Senior Associate Clinical Supply Chain – Global Clinical Customer Service (Hyderabad)
🏢 AMGEN
📍 Hyderabad