Description
As a Desktop Support Engineer in WSP you will provide technical assistance to our clients. You will be installing, upgrade and troubleshoot hardware and software systems. Robust knowledge in creating and analyzing the incidents models on various Tools and applications, using intellectually concepts and implement action- oriented solutions to complex business IT problems.

Responsibilities
- Installing and configuring computer hardware, software, systems, networks, printers, and telephone system.
- Installing and configuring of windows 10 Operating systems.
- Monitoring and maintaining computer systems and networks.
- Diagnosing and resolving hardware, software, networking, and system issues when they arise.
- Able to resolve computer peripherals issues.
- Replacing and upgrading defective or outdated components when necessary.
- Providing technical support across the company (this may be in person or over the phone)
- Respond to requests from end users, managers, developers, and team members for specific IT Hardware and software information.




- Direct unresolved issues to the next level of support personnel.
- Help to create technical documentation and manuals.
- Implement best practices for scalability, supportability, ease of maintenance, and system performance.
- Addressing major incidents user tickets regarding hardware, software and networking
- Incident and service request Management
- Guide users with easy, step-by-step instructions.
- Follow up with clients to ensure their systems are functional.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Coordinate with HR and relevant departments to receive new joiner details in advance.
- Configure and set up workstations, laptops, and other necessary IT equipment. Install required software, applications, and security protocols.
- Conduct a thorough quality check to ensure the equipment is fully operational.
- Wipe and reformat the equipment for reus

📌 Experienced Professional, Help Desk (Noida)
🏢 Wsp
📍 Noida