Exotel is one of Asia’s leading customer communication platforms, on a mission to bring enterprise customer engagement to the cloud. We power billions of interactions annually and work with some of the most creative companies across industries, including leading digital-first businesses and top-tier banks and financial institutions.
As enterprises increasingly adopt AI-led customer engagement, Exotel is at the forefront of enabling scalable, compliant, and intelligent conversations across voice and digital channels.
About the Role
We are looking for a dynamic Inside Sales Intern to support revenue growth by identifying, engaging, and closing deals with businesses seeking cutting-edge cloud telephony, CPaaS and CCaaS solutions. You will play a key role in expanding our customer base, nurturing relationships, and positioning our platform as the go-to solution for seamless communication.
Key Responsibilities:
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Lead Qualification & Nurturing – Identify potential customers among inbound leads via calls and emails.
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Consultative Selling – Understand client needs and present tailored communication solutions, including VoIP, Voice, Conversational AI (Chatbots and Voicebots), messaging, and Enterprise Contact Centre software. Ability to hand-hold customers through the integration process.
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Product Demonstrations – Assist in virtual demos and showcase how our solutions improve business communication.
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Solutioning - Determine and pitch the right feature/product/solution for customers’ needs and ability to configure/hand-hold the customer in the integration process.
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Pipeline Management – Maintain accurate records in the CRM, track leads, and follow up to move prospects through the sales funnel.
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Collaboration – Work closely with customer success and technical support teams to ensure a smooth onboarding process for customers.
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Negotiation & Closing – Lead pricing discussions, contract negotiations, and deal closures.