RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.

What you will do:
- Advanced Technical Solutions & Analysis:
- Serve as a subject matter expert on RapidAI products, collaborating closely with engineering and product teams to understand technical architecture.
- Apply your development background to diagnose, troubleshoot, and resolve complex technical issues escalated by the Support & Services team, often involving code analysis and log interpretation.
- Provide advanced technical support for critical customer issues,



effectively communicating technical concepts related to AWS, Kubernetes, VMware, IP networking, and Firewalls.
- Develop and implement scripts (Python, Bash) for automation, data analysis, and proactive issue identification.
- Support & Services Team Liaison:
- Act as the primary technical liaison with the Support & Services team, facilitating transparent communication between them, engineering, and customer stakeholders for complex technical escalations.
- Provide technical guidance and training to the Support & Services team, empowering them to resolve a broader range of issues.
- Participate in technical discussions and reviews for escalated customer issues, guiding the Support & Services team through complex resolutions.
- Documentation & Improvement:
- Generate and maintain comprehensive technical documentation for internal use, including troubleshooting guides and deep-dives from complex is

📌 Staff Software Engineer (Bengaluru)
🏢 RapidAI
📍 Bengaluru