Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and qualified manner.
- Troubleshoot technical issues related to SQL Server and Crystal Reports, guiding customers through problem resolution.
- Provide product information and assist customers in using our software solutions effectively.
- Document customer interactions and maintain detailed records of issues and resolutions in our support system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Conduct training sessions for clients on software features and functionalities.
- Stay updated on product features, updates, and industry trends to provide informed support.
📌 Urgent hiring of Customer Support Executive in IT Company at Udhana, Surat
🏢 Pleasant
📍 Surat
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