Job Summary
JOB SUMMARY
Provides support for the user community and development team in the design, development, configuration and testing of Medline’s Logistics Systems which include: Warehouse Management, Transportation Management, and Labor Management Systems.
Job Description
MAJOR RESPONSIBILITIES
Assigns and monitors tasks for the Logistics Systems Support team.
Works closely with application development teams on solutions for new projects and enhancements.
Works closely with the General Help Desk to work through issues related to open trouble tickets.
Interacts with internal customers to work through current issues.
Works closely with the Application Team management to ensure proper feedback to the Development Team on recent application functionality, enhancements, and current issues.
Troubleshoots and develops technical solutions related to application issues for internal customers.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.




Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Tracks and manages development issues for both breaks and enhancements.
Interface with key internal users and all levels of the organization to understand and document development needs as well as ensure client needs are met in an accordance with the SLA.
Participates in the development of metrics, KPI’s, and processes specific to the Logistics Systems Support Team.
Monitors established metrics and KPI’s, performs ticket and call quality reviews and coaches Logistics System Support Team.
Mentor, advice and lead team members in their journey to best support Medline employee’s and customers.

MINIMUM JOB REQUIREMENTS
Education
Typically requires a Bachelor's degree in Information Technology, Computer Science, or related field.

Certification / Licensure
None required.

Work Experience
At least 4+ years of experience in a related area; familiar with standard concepts, practic

📌 Team Lead (Pune)
🏢 Medline
📍 Pune